MEET DAUDI
Inspiring and delivering actionable value to all types of organisations.
With over 15 years in customer experience, I help businesses transform everyday interactions into meaningful connections that drive loyalty and growth. I specialize in journey mapping, service innovation, and human-centered design—ensuring businesses create seamless, impactful customer experiences. Through CX audits, consulting, and training, I work with organizations to refine their customer journeys and implement strategies that turn customers into loyal advocates.
Beyond strategy, I’m passionate about sharing insights that shape the future of CX. As the Host of Business Mic, one of the Africa’s top CX podcasts, and Secretary of the Customer Experience Association of Uganda, I engage with industry leaders to explore best practices and emerging trends. For me, customer experience isn’t just a profession, it’s a passion, and I’m committed to helping businesses turn every interaction into a lasting competitive advantage.
MEET DAUDI
Inspiring and delivering actionable value to all types of organisations.
With over 15 years in customer experience, I help businesses transform everyday interactions into meaningful connections that drive loyalty and growth. I specialize in journey mapping, service innovation, and human-centered design—ensuring businesses create seamless, impactful customer experiences. Through CX audits, consulting, and training, I work with organizations to refine their customer journeys and implement strategies that turn customers into loyal advocates.
Beyond strategy, I’m passionate about sharing insights that shape the future of CX. As the Host of Business Mic, one of the Africa’s top CX podcasts, and Secretary of the Customer Experience Association of Uganda, I engage with industry leaders to explore best practices and emerging trends.
For me, customer experience isn’t just a profession, it’s a passion, and I’m committed to helping businesses turn every interaction into a lasting competitive advantage.
FREE WEBINAR
Webinar: CX on the African Continent - A Professional Associations' Perspective
Customer experience (CX) is increasingly shaping the future of business in Africa. This webinar will bring together insights from professional associations to explore how CX is evolving across the continent, the unique challenges faced, and the opportunities for growth. Participants will gain practical perspectives on how associations are driving CX awareness, setting standards, and influencing organizational practices to better serve African markets.
FREE WEBINAR
Webinar: CX on the African Continent - A Professional Associations' Perspective
Customer experience (CX) is increasingly shaping the future of business in Africa. This webinar will bring together insights from professional associations to explore how CX is evolving across the continent, the unique challenges faced, and the opportunities for growth. Participants will gain practical perspectives on how associations are driving CX awareness, setting standards, and influencing organizational practices to better serve African markets.
PODCAST INTERVIEWS
Insights from Industry Experts
Business Mic: The Future of Customer & Citizen Experience in Africa
Kpunsa Mbinkar is a customer experience leader and Forum Director of the Africa Customer Experience Leaders Forum, where he is helping shape a more structured, people-centered CX ecosystem across the continent. With roots in frontline banking and over a decade of experience in CX advocacy and practice, Kpunsa has emerged...
Read MorePODCAST INTERVIEWS
Insights from Industry Experts
Business Mic: The Future of Customer & Citizen Experience in Africa
Kpunsa Mbinkar is a customer experience leader and Forum Director of the Africa Customer Experience Leaders Forum, where he is helping shape a more structured, people-centered CX ecosystem across the continent. With roots in frontline banking and over a decade of experience in CX advocacy and practice, Kpunsa has emerged as a strong voice for […]
Read More
CX Training & Leadership Development
Equip teams with customer-centric skills through immersive training. Develop leadership, enhance service delivery, and foster a CX-driven culture with expert-led workshops and real-world applications.
CX Audits & Strategic Roadmaps
Identify CX gaps and optimize customer interactions using the Vortex CX Framework. Get a data-driven audit with a strategic roadmap to enhance retention, service experience, and business growth.
Keynote Speaking
Inspire your audience with thought-provoking, actionable insights on customer experience. As a CX expert and award-winning speaker, I deliver engaging keynotes that drive real business transformation.
CX Training & Leadership Development
Equip teams with customer-centric skills through immersive training. Develop leadership, enhance service delivery, and foster a CX-driven culture with expert-led workshops and real-world applications.
CX Audits & Strategic Roadmaps
Identify CX gaps and optimize customer interactions using the Vortex CX Framework. Get a data-driven audit with a strategic roadmap to enhance retention, service experience, and business growth.
Keynote Speaking
Inspire your audience with thought-provoking, actionable insights on customer experience. As a CX expert and award-winning speaker, I deliver engaging keynotes that drive real business transformation.
FREE EBOOK
Learn how to grow your customer base through referrals.
Many business owners are unaware of the influence their own clients can have on marketing. Customer referral marketing is one of the most effective strategies to help a business consolidate customers, reinforce brand loyalty, and grow revenues.
This book will walk you through all the necessary steps required to build an effective customer referral program from scratch.
FREE EBOOK
Learn how to grow your customer base through referrals.
Many business owners are unaware of the influence their own clients can have on marketing. Customer referral marketing is one of the most effective strategies to help a business consolidate customers, reinforce brand loyalty, and grow revenues.
This book will walk you through all the necessary steps required to build an effective customer referral program from scratch.
ONLINE COURSE
Building a Customer Centric Culture
Ready to create an amazing customer experience? In this free online course, you will learn how to build a customer-centric culture within your organization using the right strategies & techniques.
Discover the best practices adopted by leading companies and understand how to design a customer-centric culture that will take your business to the next level!
ONLINE COURSE
Building a Customer Centric Culture
Ready to create an amazing customer experience? In this free online course, you will learn how to build a customer-centric culture within your organization using the right strategies & techniques.
Discover the best practices adopted by leading companies and understand how to design a customer-centric culture that will take your business to the next level!