Lynn is the Chief Customer Officer of ClearAction Continuum. She has experience leading company-wide customer experience transformation for many years at Applied Materials and Sonoco Products where her roles included VoC Manager, Customer Satisfaction Improvement Manager, Marketing Director, and Head of Corporate Quality.

Lynn has served on the CXPA Board of Directors, and is featured in numerous lists, including Top 25 Customer Success Influencers and Top 30 Customer Service Professionals.

In this episode, we discuss the impact of business silos on Customer Experience; a topic Lynn has written about on her blog here: https://clearaction.com/10-business-silos-impact-customer-experience/