In this episode, we delve into the realm of customer-centricity with Waleed AlHamdan, a seasoned CX professional whose career spans pivotal roles in both local and international organizations. From Vice President and Director to Board member and Strategy consultant, Waleed’s expertise shines through various senior management positions and co-founding businesses. His experience as a principal business development expert adds depth to his insights.

As an active member of the CXPA Saudi Chapter, Waleed collaborates with industry experts, ensuring he remains at the forefront of the latest trends and best practices in the field of CX. During our chat, Waleed shared invaluable tips and strategies for building organizations that revolve around the ever-evolving needs of the customer.