Qaalfa Dibeehi serves as the Managing Partner at Human2outcome (H2O), a firm specializing in behavioral transformation through corporate education, training, and executive coaching. His leadership extends from his previous role as the Dean of the Customer Experience Leadership Institute, overseeing cultural change at Majid Al Futtaim, a global conglomerate spanning retail, hotels, property, luxury, and entertainment sectors. With a substantial background in guiding customer experience consulting initiatives across North America, Asia, Europe, the Middle East, and Africa, Qaalfa is deeply committed to fostering leadership transformation.

In this episode, Qaalfa intricately explores the methods to sustain a positive customer experience amidst a continually evolving market landscape. Our discussion draws upon extensive experience, offering profound insights that address pivotal queries influencing the trajectory of customer-centric approaches.