In this episode, Dan Abel Jr., Chief Chocolate Officer at Bissinger’s Handcrafted Chocolatier, shares insights into running a family-owned chocolate

In this episode, Palesa Nhlapo, Head of Customer Growth for the Personal Segment at FNB South Africa, explores how real

In this episode, tech and product leader Marcelo Calbucci introduces the PR FAQ framework, a strategic innovation tool developed by

Stefan Osthaus is the President of the Customer Institute, a global volunteer organization dedicated to advancing excellence in customer and

In this episode, we dive into the world of customer experience and brand strategy with Justine Morgan, Founder and Director

In this episode, Dr. Emmanuel Manyonganise, Customer Experience Strategy Advisor at Bank Albilad, dives deep into the concept of hyper-personalization,

Vance Morris, a former Walt Disney World leader turned entrepreneur and consultant shares insights on how he leveraged Disney’s legendary

In this episode, Dr. Emmanuel Manyonganise, Customer Experience Strategy Advisor at Bank Albilad, uncovers how crafting the right customer experience

Richard Ssebaggala is a renowned Organization and Leadership Development consultant with a deep passion for Customer Experience. Richard shares his

Dr. Wale Akinyemi, an esteemed Organizational Culture Expert and the Chief Transformational Officer of PowerTalks Culture Experts, offers profound insights