Podcasts

Rebekah is the Customer Experience Manager of the National Social Security Fund, a quasi-government agency responsible for the collection, safekeeping, responsible investment, and distribution of retirement funds from employees of the private sector in Uganda who are not covered by the Government Retirement Scheme. In this episode, we discuss the importance of putting customers at […]

Victor is a Customer Experience Professional passionate about leveraging information systems as a tool for achieving strategic and operational excellence. He has over 10 years of working experience in business-focused IT environments covering transportation and logistics, mining, and financial services. Victor has served as the Head of Customer Experience for Capricon Investment Holdings, Bank Windhoek,

Craig is the Director of CX Services at Partnerhero. He has worked closely with Support, Services, Success, Development, and Marketing teams on topics like: CX Processes, Scaling Global Teams, Software Engineering, IT Service Management, and Requirements Gathering. In this episode, Craig and I discuss the impact of Artificial Intelligence on Customer Experience.

Amanda is a customer experience (CX) consultant and coach with over 10 years of experience in the customer service industry. Her background and experience include Customer Experience and Digital Marketing Strategy Design, Implementation, Monitoring and Evaluation, and development of customized training and coaching programs. In this episode, we discuss the strides African businesses have made

Rob leads client engagement at Customer Direct and Happitu, a software division of Customer Direct. In this episode, we discuss how businesses can enhance their Customer Experience through Contact Centers. Rob also hosts the Next in Queue podcast, a show about people in the Contact Center and CX industries. Connect with Rob: happitu.com/blog

Daniel is the co-founder of CX-Brussels and the Director of CX-Centric. After over a decade of managing large IT and Organisational Transformations programmes Daniel realised that we were missing something. He began to deliver using Agile methodologies which was a big step forward. But for various reasons, his team kept coming into work with the

Nicholas is the Customer Insights Manager at Movit Uganda. He has over a decade of experience in marketing, sales, and customer insights across FMCG, Consumer tech, and Startups. He is also a member of the Uganda Marketers Society where he serves as the Director – Training and Consultancy. In this episode, we discuss the role

Oluwatobi is a Hospitality professional with experience in diverse industries. She has worked in multi-national companies, with a track record of improving customer satisfaction, resolving problems, and driving overall business productivity. She has a passion for educating and enlightening employers in all fields to exhibit such service. In today’s episode, we discuss the state of