Webinars

Customer experience (CX) is increasingly shaping the future of business in Africa. This webinar will bring together insights from professional associations to explore how CX is evolving across the continent, the unique challenges faced, and the opportunities for growth. Participants will gain practical perspectives on how associations are driving CX awareness, setting standards, and influencing […]

In high-stakes customer service roles, empathy and patience are essential. But what happens when these essential qualities lead to compassion fatigue, impacting the mental well-being of the very people providing service? In this webinar, we’ll uncover the hidden toll that high-emotion interactions can take on customer service teams and discuss the ways compassion fatigue can

On Tuesday 26th November 2024, I had the privilege of sitting down with CX Academy Africa for a virtual breakfast conversation to share my journey in the world of customer experience. Starting from my humble beginnings as a call center agent at Datanet, I reflected on the lessons and milestones that shaped my career, culminating

This webinar will guide you through the essential steps to master the art of public speaking, with a detailed focus on Vocal Variety, Body Language, and Gestures, including: 1. MASTERING VOCAL VARIETY – Understanding the importance of pitch, volume, rate, and pauses. – Techniques to vary your tone and pace to keep the audience engaged.

A significant number of business owners may not fully grasp the considerable impact that their own clients can wield over their marketing efforts. Customer referral marketing stands as one of the most potent strategies available to aid a business in solidifying its customer base, strengthening brand loyalty, and propelling revenue growth. This webinar is designed