MEET DAUDI
Inspiring and delivering actionable value to all types of organisations.
With more than 15 years of extensive industry expertise, I am a seasoned marketing and customer experience strategist. I specialize in human-centered design, journey mapping, marketing, and branding, all aimed at enhancing the overall customer experience.
My core mission revolves around collaborating with organizations to foster innovation in their products, services, and overall experiences, thus delivering tangible value to their customers, employees, and shareholders.
My unwavering commitment lies in the continuous pursuit of novel strategies to elevate customer satisfaction and assist businesses in crafting exceptional customer journeys.
MEET DAUDI
Inspiring and delivering actionable value to all types of organisations.
With more than 15 years of extensive industry expertise, I am a seasoned marketing and customer experience strategist. I specialize in human-centered design, journey mapping, marketing, and branding, all aimed at enhancing the overall customer experience.
My unwavering commitment lies in the continuous pursuit of novel strategies to elevate customer satisfaction and assist businesses in crafting exceptional customer journeys.
FREE WEBINAR
How to build an effective customer referral Program
In this exclusive webinar, you will gain invaluable insights on how to develop a highly effective customer referral program that ensures a continuous influx of new customers and propels your business towards rapid growth.
By the end of the webinar, you will be equipped with all the necessary tools and knowledge to successfully launch your own referral program, ensuring its resounding success.
FREE WEBINAR
How to build an effective customer referral Program
In this exclusive webinar, you will gain invaluable insights on how to develop a highly effective customer referral program that ensures a continuous influx of new customers and propels your business towards rapid growth.
By the end of the webinar, you will be equipped with all the necessary tools and knowledge to successfully launch your own referral program, ensuring its resounding success.
PODCAST INTERVIEWS
Insights from Industry Experts
Business Mic: Using Data-driven Insights to Navigate the CX Landscape
Andreea is the Customer Experience & Quality Manager at Pluxee. In this episode, she shares valuable insights into the power of data-driven strategies in navigating the complex CX landscape. During our discussion, we explore various aspects, from comprehending customer preferences to refining service delivery, highlighting the utilization of data insights to elevate the customer experience […]
Read MorePODCAST INTERVIEWS
Insights from Industry Experts
Business Mic: Using Data-driven Insights to Navigate the CX Landscape
Andreea is the Customer Experience & Quality Manager at Pluxee. In this episode, she shares valuable insights into the power of data-driven strategies in navigating the complex CX landscape. During our discussion, we explore various aspects, from comprehending customer preferences to refining service delivery, highlighting the utilization of data insights to elevate the customer experience […]
Read More
Create a culture of service excellence by equipping your team with the skills and knowledge needed to provide top-notch customer service that makes your customers feel appreciated.
Customer Experience Program Design
From defining your target audience to creating meaningful touchpoints, learn the best practices and strategies for creating an effective customer experience program that will keep your customers coming back.
Speaking
Whether online or in-person, my talks delight attendees from the outset. My goal as a keynote speaker or panelist is to create a remarkable presentation that engages your audience in a memorable way.
Create a culture of service excellence by equipping your team with the skills and knowledge needed to provide top-notch customer service that makes your customers feel appreciated.
Customer Experience Program Design
From defining your target audience to creating meaningful touchpoints, learn the best practices and strategies for creating an effective customer experience program that will keep your customers coming back.
Speaking
Whether online or in-person, my talks delight attendees from the outset. My goal as a keynote speaker or panelist is to create a remarkable presentation that engages your audience in a memorable way.
FREE EBOOK
Learn how to grow your customer base through referrals.
Many business owners are unaware of the influence their own clients can have on marketing. Customer referral marketing is one of the most effective strategies to help a business consolidate customers, reinforce brand loyalty, and grow revenues.
This book will walk you through all the necessary steps required to build an effective customer referral program from scratch.
FREE EBOOK
Learn how to grow your customer base through referrals.
Many business owners are unaware of the influence their own clients can have on marketing. Customer referral marketing is one of the most effective strategies to help a business consolidate customers, reinforce brand loyalty, and grow revenues.
This book will walk you through all the necessary steps required to build an effective customer referral program from scratch.
Testimonials
Daudi has a wealth of knowledge and experience in customer experience, and he shares that knowledge in a way that is both engaging and easy to understand. He is also very patient and accommodating, which makes him a great trainer for those who are new to the topic.
Customer Service Manager
Mr. Mugabi is an absolutely fantastic speaker. His energy and stage presence are undeniable, and he always looks like he's enjoying it. Daudi always finds a way to make his talks engaging and interactive, and his passion for his work shines through in everything he does.
Human Resource Manager
Through our interactions, Daudi has helped me understand how to improve my company's customer service. He very passionate about the subject and always goes the extra mile to ensure that his clients are happy.
Managing Director
I have watched Daudi’s YouTube videos and they have truly helped me improve my customer service skills. His tips and techniques are easy to follow and they have helped my team become more efficient and effective.
Head of Sales & Marketing
Daudi is very articulate and has a great command of the English language. He is also very experienced and knowledgeable about the subjects he speaks about. I'd highly recommend him as a public speaker for any event.
ManagerTestimonials
Daudi was able to help our company navigate the complex world of customer service and understand the best way to approach difficult customer service situations. He is very knowledgeable and was able to provide us with valuable insight and advice.
Chief Executive Officer Daudi has a wealth of knowledge and experience in customer experience, and he shares that knowledge in a way that is both engaging and easy to understand. He is also very patient and accommodating, which makes him a great trainer for those who are new to the topic.
Customer Service Manager Mr. Mugabi is an absolutely fantastic speaker. His energy and stage presence are undeniable, and he always looks like he's enjoying it. Daudi always finds a way to make his talks engaging and interactive, and his passion for his work shines through in everything he does.
Human Resource Manager Through our interactions, Daudi has helped me understand how to improve my company's customer service. He very passionate about the subject and always goes the extra mile to ensure that his clients are happy.
Managing Director I have watched Daudi’s YouTube videos and they have truly helped me improve my customer service skills. His tips and techniques are easy to follow and they have helped my team become more efficient and effective.
Head of Sales & Marketing Daudi is very articulate and has a great command of the English language. He is also very experienced and knowledgeable about the subjects he speaks about. I'd highly recommend him as a public speaker for any event.
ManagerONLINE COURSE
Building a Customer Centric Culture
Ready to create an amazing customer experience? In this free online course, you will learn how to build a customer-centric culture within your organization using the right strategies & techniques.
Discover the best practices adopted by leading companies and understand how to design a customer-centric culture that will take your business to the next level!
ONLINE COURSE
Building a Customer Centric Culture
Ready to create an amazing customer experience? In this free online course, you will learn how to build a customer-centric culture within your organization using the right strategies & techniques.
Discover the best practices adopted by leading companies and understand how to design a customer-centric culture that will take your business to the next level!
Daudi was able to help our company navigate the complex world of customer service and understand the best way to approach difficult customer service situations. He is very knowledgeable and was able to provide us with valuable insight and advice.
Chief Executive Officer Sybex Associates