MEET DAUDI
Inspiring and delivering actionable value to all types of organisations.
With over 15 years of extensive industry expertise, I bring a wealth of experience as a seasoned marketing and customer experience strategist. My specialization in human-centered design, journey mapping, marketing, and branding has consistently enhanced the overall customer experience across various sectors.
My core mission is to collaborate with organizations to drive innovation in their products, services, and overall experiences, thereby delivering tangible value to customers, employees, and shareholders. I am dedicated to continuously pursuing novel strategies to elevate customer satisfaction and assist businesses in crafting exceptional customer journeys.
As a board member, I offer a proven track record of fostering innovation, strategic thinking, and a commitment to excellence in customer experience. My expertise and dedication make me a valuable asset for any organization looking to thrive in a competitive market.
MEET DAUDI
Inspiring and delivering actionable value to all types of organisations.
With over 15 years of extensive industry expertise, I bring a wealth of experience as a seasoned marketing and customer experience strategist. My specialization in human-centered design, journey mapping, marketing, and branding has consistently enhanced the overall customer experience across various sectors.
My core mission is to collaborate with organizations to drive innovation in their products, services, and overall experiences, thereby delivering tangible value to customers, employees, and shareholders. I am dedicated to continuously pursuing novel strategies to elevate customer satisfaction and assist businesses in crafting exceptional customer journeys.
As a board member, I offer a proven track record of fostering innovation, strategic thinking, and a commitment to excellence in customer experience. My expertise and dedication make me a valuable asset for any organization looking to thrive in a competitive market.
FREE WEBINAR
Webinar: Compassion Fatigue - Addressing the Mental Health Risks of Frontline Customer Service
In high-stakes customer service roles, empathy and patience are essential. But what happens when these essential qualities lead to compassion fatigue, impacting the mental well-being of the very people providing service? This webinar uncovers the hidden toll that high-emotion interactions can take on customer service teams
FREE WEBINAR
Webinar: Compassion Fatigue - Addressing the Mental Health Risks of Frontline Customer Service
In high-stakes customer service roles, empathy and patience are essential. But what happens when these essential qualities lead to compassion fatigue, impacting the mental well-being of the very people providing service? This webinar uncovers the hidden toll that high-emotion interactions can take on customer service teams
PODCAST INTERVIEWS
Insights from Industry Experts
Business Mic: Advancing Customer Experience: Certifications, Standards, and Best Practices
Stefan Osthaus is the President of the Customer Institute, a global volunteer organization dedicated to advancing excellence in customer and employee experience management. In this episode, he explains how the Institute certifies tools, methodologies, and organizations to ensure industry best practices. He highlights their new Certified Customer Centricity Expert (CCCX) program, which offers a lifetime […]
Read MorePODCAST INTERVIEWS
Insights from Industry Experts
Business Mic: Advancing Customer Experience: Certifications, Standards, and Best Practices
Stefan Osthaus is the President of the Customer Institute, a global volunteer organization dedicated to advancing excellence in customer and employee experience management. In this episode, he explains how the Institute certifies tools, methodologies, and organizations to ensure industry best practices. He highlights their new Certified Customer Centricity Expert (CCCX) program, which offers a lifetime […]
Read More
Create a culture of service excellence by equipping your team with the skills and knowledge needed to provide top-notch customer service that makes your customers feel appreciated.
CX Corporate Governance
Elevate your corporate governance by integrating CX objectives, safeguarding brand integrity, driving continuous improvement, and fostering stakeholder engagement for sustainable growth and resilience.
Speaking
As an award-winning and seasoned speaker, I captivate audiences from the outset, whether online or in-person. My goal as a keynote speaker or panelist is to deliver a remarkable presentation that engages and delights attendees in a memorable way.
Create a culture of service excellence by equipping your team with the skills and knowledge needed to provide top-notch customer service that makes your customers feel appreciated.
CX Corporate Governance
Elevate your corporate governance by integrating CX objectives, safeguarding brand integrity, driving continuous improvement, and fostering stakeholder engagement for sustainable growth and resilience.
Speaking
As an award-winning and seasoned speaker, I captivate audiences from the outset, whether online or in-person. My goal as a keynote speaker or panelist is to deliver a remarkable presentation that engages and delights attendees in a memorable way.
FREE EBOOK
Learn how to grow your customer base through referrals.
Many business owners are unaware of the influence their own clients can have on marketing. Customer referral marketing is one of the most effective strategies to help a business consolidate customers, reinforce brand loyalty, and grow revenues.
This book will walk you through all the necessary steps required to build an effective customer referral program from scratch.
FREE EBOOK
Learn how to grow your customer base through referrals.
Many business owners are unaware of the influence their own clients can have on marketing. Customer referral marketing is one of the most effective strategies to help a business consolidate customers, reinforce brand loyalty, and grow revenues.
This book will walk you through all the necessary steps required to build an effective customer referral program from scratch.
Testimonials
Daudi has a wealth of knowledge and experience in customer experience, and he shares that knowledge in a way that is both engaging and easy to understand. He is also very patient and accommodating, which makes him a great trainer for those who are new to the topic.
Customer Service Manager
Mr. Mugabi is an absolutely fantastic speaker. His energy and stage presence are undeniable, and he always looks like he's enjoying it. Daudi always finds a way to make his talks engaging and interactive, and his passion for his work shines through in everything he does.
Human Resource Manager
Through our interactions, Daudi has helped me understand how to improve my company's customer service. He very passionate about the subject and always goes the extra mile to ensure that his clients are happy.
Managing Director
I have watched Daudi’s YouTube videos and they have truly helped me improve my customer service skills. His tips and techniques are easy to follow and they have helped my team become more efficient and effective.
Head of Sales & Marketing
Daudi is very articulate and has a great command of the English language. He is also very experienced and knowledgeable about the subjects he speaks about. I'd highly recommend him as a public speaker for any event.
ManagerTestimonials
Daudi was able to help our company navigate the complex world of customer service and understand the best way to approach difficult customer service situations. He is very knowledgeable and was able to provide us with valuable insight and advice.
Chief Executive Officer Daudi has a wealth of knowledge and experience in customer experience, and he shares that knowledge in a way that is both engaging and easy to understand. He is also very patient and accommodating, which makes him a great trainer for those who are new to the topic.
Customer Service Manager Mr. Mugabi is an absolutely fantastic speaker. His energy and stage presence are undeniable, and he always looks like he's enjoying it. Daudi always finds a way to make his talks engaging and interactive, and his passion for his work shines through in everything he does.
Human Resource Manager Through our interactions, Daudi has helped me understand how to improve my company's customer service. He very passionate about the subject and always goes the extra mile to ensure that his clients are happy.
Managing Director I have watched Daudi’s YouTube videos and they have truly helped me improve my customer service skills. His tips and techniques are easy to follow and they have helped my team become more efficient and effective.
Head of Sales & Marketing Daudi is very articulate and has a great command of the English language. He is also very experienced and knowledgeable about the subjects he speaks about. I'd highly recommend him as a public speaker for any event.
ManagerONLINE COURSE
Building a Customer Centric Culture
Ready to create an amazing customer experience? In this free online course, you will learn how to build a customer-centric culture within your organization using the right strategies & techniques.
Discover the best practices adopted by leading companies and understand how to design a customer-centric culture that will take your business to the next level!
ONLINE COURSE
Building a Customer Centric Culture
Ready to create an amazing customer experience? In this free online course, you will learn how to build a customer-centric culture within your organization using the right strategies & techniques.
Discover the best practices adopted by leading companies and understand how to design a customer-centric culture that will take your business to the next level!
Daudi was able to help our company navigate the complex world of customer service and understand the best way to approach difficult customer service situations. He is very knowledgeable and was able to provide us with valuable insight and advice.
Chief Executive Officer Sybex Associates