Victor is a Customer Experience Professional passionate about leveraging information systems as a tool for achieving strategic and operational excellence. He has over 10 years of working experience in business-focused IT environments covering transportation and logistics, mining, and financial services.

Victor has served as the Head of Customer Experience for Capricon Investment Holdings, Bank Windhoek, and Multichoice Namibia. In this episode, Victor shares his views on how to transform Customer Experience using Business Process Management.