Rosebella Abok is the Global Head of Customer Experience for ENGIE Energy Access (Africa). Anne Nyachomba Mwangi is the Head of customer for Nexleaf Analytics.

When Customer Experience (CX) and Employee Experience (EX) are managed appropriately, they can provide long-term benefits to an organisation. According to studies, 85% of businesses found that increased EX and higher employee engagement led to better CX, higher customer satisfaction, and higher revenues.

In this episode, we discuss the benefits of improving Employee Experience as a way to enhance the overall Customer Experience.