ABOUT ME
Passionate about customer experience, leadership, and the power of meaningful conversations, I have dedicated my career to helping businesses create exceptional customer interactions that drive loyalty and long-term success. With over 15 years of marketing experience, I have worked across industries, helping organizations transform their approach to customer engagement through strategy, insights, and leadership development.
My journey in customer experience has led me to serve as a Board Member of the Customer Institute, where I contribute to global CX standards and best practices. I am also a Founding Member and the Secretary of the Customer Experience Association of Uganda, a platform committed to advancing CX knowledge and professional development in the East African region.
Beyond consulting and advisory roles, I have a deep passion for sharing knowledge and inspiring change. As the Founder and Host of Business Mic, one of the most influential customer experience podcasts on the continent, I engage with industry leaders and changemakers to explore real-world CX challenges and solutions. My commitment to leadership development extends through Global Edge Leaders, an initiative I founded to empower professionals and businesses with the skills needed to excel in service and leadership.
Public speaking has played a pivotal role in my career. I have been actively involved in Toastmasters International, where I served as a past president of my club and honed my skills as a communicator and leader. Today, I bring that expertise to keynote speaking, training, and mentorship, helping others unlock their potential.
Beyond my professional life, service is at the heart of everything I do. As the current President of my Rotary Club, I lead initiatives that create lasting community impact, aligning with my belief that great leadership is about service, transformation, and growth.
I am a proud member of various professional bodies, continually learning, collaborating, and striving to elevate customer experience standards globally. Whether through consulting, training, or speaking engagements, my mission remains the same—helping businesses and individuals create experiences that matter.
About Me
Passionate about customer experience, leadership, and the power of meaningful conversations, I have dedicated my career to helping businesses create exceptional customer interactions that drive loyalty and long-term success. With over 15 years of marketing experience, I have worked across industries, helping organizations transform their approach to customer engagement through strategy, insights, and leadership development.
My journey in customer experience has led me to serve as a Board Member of the Customer Institute, where I contribute to global CX standards and best practices. I am also a Founding Member and the Secretary of the Customer Experience Association of Uganda, a platform committed to advancing CX knowledge and professional development in the East African region.
Beyond consulting and advisory roles, I have a deep passion for sharing knowledge and inspiring change. As the Founder and Host of Business Mic, one of the most influential customer experience podcasts on the continent, I engage with industry leaders and changemakers to explore real-world CX challenges and solutions. My commitment to leadership development extends through Global Edge Leaders, an initiative I founded to empower professionals and businesses with the skills needed to excel in service and leadership.
Public speaking has played a pivotal role in my career. I have been actively involved in Toastmasters International, where I served as a past president of my club and honed my skills as a communicator and leader. Today, I bring that expertise to keynote speaking, training, and mentorship, helping others unlock their potential.
Beyond my professional life, service is at the heart of everything I do. As the current President of my Rotary Club, I lead initiatives that create lasting community impact, aligning with my belief that great leadership is about service, transformation, and growth.
I am a proud member of various professional bodies, continually learning, collaborating, and striving to elevate customer experience standards globally. Whether through consulting, training, or speaking engagements, my mission remains the same—helping businesses and individuals create experiences that matter.
Membership
Equip teams with customer-centric skills through immersive training. Develop leadership, enhance service delivery, and foster a CX-driven culture with expert-led workshops and real-world applications.
CX Audits & Strategic Roadmaps
Identify CX gaps and optimize customer interactions using the Vortex CX Framework. Get a data-driven audit with a strategic roadmap to enhance retention, service experience, and business growth.
Keynote Speaking
Inspire your audience with thought-provoking, actionable insights on customer experience. As a CX expert and award-winning speaker, I deliver engaging keynotes that drive real business transformation.