ABOUT ME
I consider myself more than just a professional; I’m a dedicated navigator, helping companies craft seamless customer experiences that resonate.
As a seasoned Professional Marketer and Customer Experience (CX) Strategist, I’ve woven my expertise into the fabric of countless success stories. My journey involves not just implementing CX programs but transforming them into catalysts for growth. Whether it’s sculpting intricate Customer Journey Maps, orchestrating Voice of Customer (VoC) programs, or refining complaint management processes, I’m passionate about every step that enhances the customer’s adventure with a brand.
I take immense pride in being a founding member of the Customer Experience Association of Uganda, where I’ve been part of a community that strives to elevate CX standards. Additionally, serving as a board member of the Customer Institute has allowed me to engage with thought leaders and contribute to the evolution of customer-centric methodologies both locally and globally.
But it’s not all about work for me. I find immense joy and fulfillment in being a Rotarian and Toastmaster. Being part of these esteemed organizations has not only enriched my life but has also given me a broader perspective on the impact individuals and businesses can have when working together towards a common goal.
If you share the same passion for crafting unforgettable customer experiences, I’d love to connect with you! You can find me on LinkedIn, YouTube, and Twitter (X)
I consider myself more than just a professional; I am a dedicated navigator, helping companies craft seamless customer experiences that resonate.
As a seasoned Professional Marketer and Customer Experience (CX) Strategist, I have woven my expertise into the fabric of countless success stories. My journey involves not just implementing CX programs but transforming them into catalysts for growth. Whether it’s sculpting intricate Customer Journey Maps, orchestrating Voice of Customer (VoC) programs, or refining complaint management processes, I am passionate about every step that enhances the customer’s journey with a brand.
I take immense pride in being a founding member of the Customer Experience Association of Uganda, where I have been part of a community that strives to elevate CX standards. Additionally, serving as a board member of the Customer Institute has allowed me to engage with thought leaders and contribute to the evolution of customer-centric methodologies both locally and globally.
My professional journey is complemented by my involvement in esteemed organizations like Rotary and Toastmasters, which have enriched my life and broadened my perspective on the impact individuals and businesses can have when working together towards a common goal.
I am eager to connect with others who share a passion for crafting unforgettable customer experiences. You can find me on LinkedIn, YouTube, and Twitter (X).
Membership
Create a culture of service excellence by equipping your team with the skills and knowledge needed to provide top-notch customer service that makes your customers feel appreciated.
CX Corporate Governance
Elevate your corporate governance by integrating CX objectives, safeguarding brand integrity, driving continuous improvement, and fostering stakeholder engagement for sustainable growth and resilience.
Speaking
As an award-winning and seasoned speaker, I captivate audiences from the outset, whether online or in-person. My goal as a keynote speaker or panelist is to deliver a remarkable presentation that engages and delights attendees in a memorable way.