Podcasts

Nicolas is an award-winning Accredited Customer Experience Master (ACXM) and Research Professional with a 21-year track record that spans several years of experience in IT, Financial Services, Healthcare, Consumer Electronics, Hospitality, Entertainment, Video on Demand, and Pay-TV. In this episode we discuss the state of Customer Experience now and in the future, the challenge of […]

Evas is the Customer Experience and Relationship Manager of UMEME Ltd. She is on a mission to create positive customer experiences and build authentic client/stakeholder work relationships. Businesses frequently make the mistake of centralizing all customer service obligations in a single department. In reality, the entire organisation contributes to the customer experience. In this episode,

As a guest on the Celebrity Customer Experience podcast, Jill and I spoke about the importance of Employee Experience in delivering great Customer Experience, how good customer experience benefits businesses, and developments in the CX community across the world.

Michael is a Customer Experience (CX) Strategist and Certified Customer Experience Professional (CCXP) with many years of experience implementing CX programs in global multicultural organizations. He is also a Founder Member and Ambassador for the DACH region for the European Customer Experience Organization (ECXO) In this episode, we talked about why customers don’t fill out

Chantel Botha is the author of “The Customer Journey Mapping Field Guide” and the founder of BrandLove. She helps business leaders to empower their teams to live their brand proudly. Chantel is passionate about closing the gap between what a brand promises and delivers in reality. In this episode, we discuss the fundamentals of a

Rosebella Abok is the Global Head of Customer Experience for ENGIE Energy Access (Africa). Anne Nyachomba Mwangi is the Head of customer for Nexleaf Analytics. When Customer Experience (CX) and Employee Experience (EX) are managed appropriately, they can provide long-term benefits to an organisation. According to studies, 85% of businesses found that increased EX and

Adwoa Asare – Asamoah is the Lead Consultant for CX Hatchery and Associates Limited, which offers CX advisory services and implementation of Customer Experience Maturity Assessment, Strategy, and Business Process/User Experience Design and Re-engineering. In this episode, Adwoa Asare provides insight on how businesses can leverage Customer Experience to increase their profits by implementing frameworks

Sonia Karamagi Kasagga is the Head of Customer Experience at Stanbic Bank Uganda. With close to two decades of hands-on management experience in the banking sector, Sonia is dedicated to creating seamless and personalized solutions that exceed customer expectations. In this episode, she unpacks what it takes to build a winning customer-centric culture.

Georges Essama is the Head of Marketing, Communication and Customer Experience at CAMTEL in Cameroon, winner of CXPA 2022 Emerging Leader Awards, and 2023 chair of CXPA Africa. During our conversation, Georges shared the state of customer experience on the African continent, and how public sector organisations in Africa can improve their customer experience.

Lynn is the Chief Customer Officer of ClearAction Continuum. She has experience leading company-wide customer experience transformation for many years at Applied Materials and Sonoco Products where her roles included VoC Manager, Customer Satisfaction Improvement Manager, Marketing Director, and Head of Corporate Quality. Lynn has served on the CXPA Board of Directors, and is featured