WORKSHOPS & TRAININGS
CX Training & Leadership Development
A great customer experience starts with a well-equipped team. Through tailored Customer Experience (CX) training programs, I help organizations develop customer-centric mindsets, enhance service delivery, and foster a culture of excellence. Whether working with frontline staff, management teams, or CX leaders, my training equips them with the tools to create memorable customer experiences that drive loyalty and revenue.
With experience as a Director at the Customer Institute and an industry advocate for CX transformation, I have trained teams across industries to embed CX best practices into their daily operations. As the host of the number one customer experience podcast on the continent, I bring fresh perspectives and cutting-edge insights to every session.
These training programs are designed to be immersive and practical, focusing on real-world scenarios and hands-on exercises. Each session is customized to address specific organizational challenges, ensuring that participants not only learn key CX principles but also develop the confidence and capability to apply them effectively. The goal is to create a lasting impact, empowering teams to maintain and continuously improve customer experience.
WORKSHOPS & TRAININGS
CX Training & Leadership Development
A great customer experience starts with a well-equipped team. Through tailored Customer Experience (CX) training programs, I help organizations develop customer-centric mindsets, enhance service delivery, and foster a culture of excellence. Whether working with frontline staff, management teams, or CX leaders, my training equips them with the tools to create memorable customer experiences that drive loyalty and revenue.
With experience as a Director at the Customer Institute and an industry advocate for CX transformation, I have trained teams across industries to embed CX best practices into their daily operations. As the host of the number one customer experience podcast on the continent, I bring fresh perspectives and cutting-edge insights to every session.
These training programs are designed to be immersive and practical, focusing on real-world scenarios and hands-on exercises. Each session is customized to address specific organizational challenges, ensuring that participants not only learn key CX principles but also develop the confidence and capability to apply them effectively. The goal is to create a lasting impact, empowering teams to maintain and continuously improve customer experience.
CORPORATE GOVERNANCE
CX Audits & Strategic Roadmaps
Customer experience is the foundation of business success, yet many organizations struggle to identify the gaps in their customer journey. Using my proprietary Vortex CX Framework, I conduct a comprehensive audit of your business’s customer interactions, uncovering pain points and opportunities for improvement.
With years of hands-on experience, I have helped businesses worldwide enhance customer satisfaction, increase retention, and maximize revenue through actionable CX strategies. As the Founder of Global Edge Leaders and a Director at the Customer Institute, I understand the complexities of customer experience at a global scale and bring a structured, results-driven approach to every audit.
This service provides an in-depth analysis of the customer journey across digital and physical touchpoints, offering a detailed report with evidence-based recommendations tailored to your industry. Beyond just identifying issues, I deliver a strategic roadmap with a step-by-step action plan designed to optimize CX, improve operational efficiency, and enhance brand reputation. For businesses seeking to improve customer retention and service experience, this audit is a game-changer.
CORPORATE GOVERNANCE
CX Audits & Strategic Roadmaps
Customer experience is the foundation of business success, yet many organizations struggle to identify the gaps in their customer journey. Using my proprietary Vortex CX Framework, I conduct a comprehensive audit of your business’s customer interactions, uncovering pain points and opportunities for improvement.
With years of hands-on experience, I have helped businesses worldwide enhance customer satisfaction, increase retention, and maximize revenue through actionable CX strategies. As the Founder of Global Edge Leaders and a Director at the Customer Institute, I understand the complexities of customer experience at a global scale and bring a structured, results-driven approach to every audit.
This service provides an in-depth analysis of the customer journey across digital and physical touchpoints, offering a detailed report with evidence-based recommendations tailored to your industry. Beyond just identifying issues, I deliver a strategic roadmap with a step-by-step action plan designed to optimize CX, improve operational efficiency, and enhance brand reputation. For businesses seeking to improve customer retention and service experience, this audit is a game-changer.
SPEAKING
Keynote Speaking / Panelist
As an award-winning and seasoned speaker, and a recognized thought leader in customer experience, I deliver engaging and insightful keynote speeches that challenge perspectives and inspire action. With years of experience shaping CX strategies, I bring real-world case studies, industry trends, and practical takeaways that help organizations transform their customer interactions and drive sustainable growth.
My keynotes are rooted in deep industry expertise, drawing from my role as a Director at the Customer Institute, a Founding Member of the Customer Experience Association of Uganda, and the Founder of Global Edge Leaders. As the host of the number one customer experience podcast on the continent, I stay at the forefront of CX innovations, offering audiences fresh, thought-provoking insights that drive results.
Each talk is tailored to the audience, blending storytelling, data-driven insights, and humor to create a memorable experience. The goal is not just to inform but to equip businesses with clear, practical strategies they can immediately apply to enhance customer satisfaction, loyalty, and revenue. Whether speaking at corporate events, industry conferences, or executive leadership retreats, I ensure every session is impactful, engaging, and results-oriented.
SPEAKING
Keynote Speaking / Panelist
As an award-winning and seasoned speaker, and a recognized thought leader in customer experience, I deliver engaging and insightful keynote speeches that challenge perspectives and inspire action. With years of experience shaping CX strategies, I bring real-world case studies, industry trends, and practical takeaways that help organizations transform their customer interactions and drive sustainable growth.
My keynotes are rooted in deep industry expertise, drawing from my role as a Director at the Customer Institute, a Founding Member of the Customer Experience Association of Uganda, and the Founder of Global Edge Leaders. As the host of the number one customer experience podcast on the continent, I stay at the forefront of CX innovations, offering audiences fresh, thought-provoking insights that drive results.
Each talk is tailored to the audience, blending storytelling, data-driven insights, and humor to create a memorable experience. The goal is not just to inform but to equip businesses with clear, practical strategies they can immediately apply to enhance customer satisfaction, loyalty, and revenue. Whether speaking at corporate events, industry conferences, or executive leadership retreats, I ensure every session is impactful, engaging, and results-oriented.